Shipping Policy

Last updated: October 02, 2025

Veezaape focuses on solid-wood furniture. Shipments are built to handle long travel with rigid panels, dense foam, and reinforced edges/corners; wide parts carry clear “This Side Up” labels. Smaller cartons move through parcel networks, while large/heavy pieces travel with specialized furniture freight. From checkout to delivery, Veezaape shows the full cost, realistic timelines, and the exact handling method for each order.

Where Veezaape ships

United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

No delivery to: P.O. Boxes, APO/FPO/DPO, or select remote territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, and certain outlying islands in Europe/Australia).
A street address is required so heavy wood items can be delivered safely.

If the destination is outside the list above, has vehicle restrictions, or tight stairs/elevators, contact Veezaape before ordering so available options and any add-on services can be confirmed.

Carriers & service levels

Based on destination, size/weight, and network capacity, Veezaape uses UPS, FedEx, USPS (for some small U.S. parcels) and DHL Express on international routes serving UK/FR/DE/ES/IT/BE/PT/AU/CA.

Large/heavy furniture (e.g., tables, bed platforms, sideboards) ships by LTL freight with liftgate for curbside drop-off.
Curbside means: the driver lowers the pallet to ground at the driveway/curb—no in-home placement, no stairs, no assembly, no trash removal.

Freight partners usually call or text to set a delivery window. For protection, shipments may be palletized and stretch-wrapped.
For some high-value consignments, an adult (18+) must sign. If a signature is required, Veezaape’s tracking email will state it.

Processing time vs. shipping time

• Processing time = final checks + packing + label before pickup.

• Shipping time = in-transit period after pickup.

Business days: Monday–Friday (U.S. public holidays excluded). Routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may need extra time for customs/security. Severe weather, local holidays, strikes, or backlogs can add +1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.

Shipping times & costs (by region)

The amount shown at checkout is the shipping charge paid to Veezaape. Simple model: flat rates with clear free-shipping thresholds.

Furniture specifics: Solid-wood pieces are bulky and heavy. Carriers often use dimensional weight (size + mass). Large tables and case goods typically require LTL + liftgate and cargo insurance. Multi-item orders may ship in separate cartons to reduce handling risk—no extra fee for split shipments. Where useful, cartons are banded onto a single pallet to protect edges and corners. Veezaape subsidizes part of the freight, so reinforced packing and clear totals appear at checkout.

Taxes & duties (international orders)

For deliveries to UK/FR/DE/ES/IT/BE/PT/AU/CA, Veezaape ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in the checkout total.
Do not pay the driver. If payment is requested at delivery, contact Veezaape immediately.

Processing & dispatch

Most orders move into final checks and packing within 1–2 business days (Mon–Fri, U.S. holidays excluded). Orders confirmed before 2:00 PM MST usually start the same business day; later orders start the next business day.

Pre-order or made-to-order furniture ships after completion—Veezaape’s order confirmation shows an estimated ship-by date. If items in one cart have different lead times, Veezaape may ship ready items first or hold to ship together—the confirmation will state the method used.

Ship-from / staging address

1010 Marquez Pl, Santa Fe, NM 87505 (primary dispatch point for orders to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, PT).

Furniture delivery, access & assembly

• Many items ship partially disassembled to protect parts and simplify handling.

• Each order includes an illustrated setup guide; most include a basic tool (e.g., Allen key).

• Typical setup time: 20–30 minutes for two adults.

• Check all parts before assembly and work on a soft, clean surface to prevent scratches.

Access planning (important):

• Measure doors, hallways, elevators, and stairs in advance.

• If the site has stairs, narrow corridors, gated entries, truck limits, or restricted delivery hours, tell Veezaape before shipment so options can be arranged.

• If room-of-choice placement, stair carries, debris removal, or an exact-time appointment is needed, Veezaape can quote upgrades (third-party services billed separately).

Possible carrier-cost fees: missed freight appointments, refused liftgate, address corrections after dispatch, re-delivery, or storage if the terminal must hold the freight.

Tracking your order

When a shipment leaves the staging address (1010 Marquez Pl, Santa Fe, NM 87505), Veezaape emails a shipping confirmation with a tracking number and direct link.

Allow 24–72 hours for scans to appear—especially on international lanes during customs screening. Freight tracking may show “label created” until the pallet is assigned to a local terminal. If there is no update after 72 hours, contact Veezaape so the carrier can be checked.

If something goes wrong

Inspect all packages immediately at delivery.

If a piece arrives damaged, contact Veezaape within 72 hours with the order number and clear photos or a short video of the outer carton, inner protection, and the affected area(s). Note visible damage with the driver when possible and keep all packaging until next steps are confirmed.

For minor cosmetic issues, Veezaape can often supply a replacement component or a touch-up kit quickly.

If a shipment appears lost—no movement for more than 7 days or not delivered within 14 business days after ship date—reach out to Veezaape. Once the carrier confirms loss, Veezaape will send a replacement at no charge or issue a full refund.

Refused deliveries or undeliverable freight (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Veezaape can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.

Order changes & cancellations

An order that has not entered processing or has not shipped can be canceled—contact Veezaape as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, see Veezaape’s Return & Refund Policy.

For international orders to UK/FR/DE/ES/IT/BE/PT/AU/CA, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Veezaape before shipping; after dispatch, re-route fees and delays may apply.

Warranty, returns & what this page covers

This page covers shipping only. For returns, exchanges, or warranty, read Veezaape’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping.

Contact Veezaape — support is ready to help

Address: 1010 Marquez Pl, Santa Fe, NM 87505

Phone: +1 (505) 400-8401

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM MST