Refund and Returns Policy

Last updated: October 02, 2025

Veezaape designs and builds solid-wood furniture and backs every shipment. If anything is off, the steps below show exactly how Veezaape resolves it. This policy applies to deliveries in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Policy overview

  • Return window: You have 30 days from delivery to open a return request.

  • If Veezaape is responsible (carrier damage, factory defect, or wrong item): Veezaape covers return shipping (prepaid label or scheduled pickup).

  • Change of mind: If the piece doesn’t fit your space or look, you pay the return freight.

  • Refund speed: After the item arrives and passes inspection, Veezaape issues the refund within 7 business days to the original payment method.

  • Proof of purchase: Provide the order number or the checkout email/phone.

General conditions for returns (must be true)

Furniture

  • Item is never used, never assembled, and not altered in any way.

  • Wear or changes (e.g., scratches, dents, stains, odors, pet hair, drilled holes, refinishing, leveled/installed bases) void preference-based returns.

  • Keep all original packing (foam, corner guards, bolts, tools, manuals, accessories). If something is missing, pack to the same or better protection level.

  • Built/installed/glued/modified items are not returnable unless Veezaape confirms a defect or transit damage.

  • Furniture is for indoor residential/studio use.

  • Large pieces may need pallet pickup or liftgate; Veezaape explains the steps.

  • Never apply tape directly to finished wood—wrap parts with foam or thick padding.

Natural wood note

  • Grain, tone, and knots vary naturally in solid wood. These natural traits are not defects and are not treated as damage.

  • All rules above apply in every covered country.

When Veezaape is responsible (damage, defect, or wrong item)

If your furniture arrives damaged, shows a manufacturing fault, or doesn’t match the model/size/finish ordered, Veezaape will make it right.

Examples

  • Shipping harm: dented corners, a cracked tabletop, chipped finish.

  • Factory issues: misaligned joinery, a top that won’t sit level, wobble, hardware that cannot be seated.

What Veezaape does

  • Pays return freight and books pickup where available.

  • Offers a replacement (subject to stock/lead time) or a full refund.

  • Refunds any outbound shipping charged at checkout.

  • For minor fixes, Veezaape may send a replacement component or a touch-up kit for the quickest outcome.

Returns at customer request (change of mind)

If the piece doesn’t suit your space or finish, you may request a return within 30 days, provided it is unused and in original packing.

  • Return freight = customer-paid (non-refundable).

  • After inspection confirms complete parts and like-new condition, Veezaape refunds the product price.

  • Original outbound shipping is not refunded for preference-based returns.

Items that cannot be returned

  • Gift cards

  • Final-sale / clearance items

  • Any item used, assembled, installed, modified, or refinished

  • Custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard base specs) unless defective or damaged on arrival

Bundle note: If the order included a promotional bundle or free gift, all items must be returned; otherwise Veezaape may deduct the pro-rated value of missing components from the refund.

How to start a return (clear steps)

  1. Contact within 30 days of delivery: email [email protected] or use the contact form. Include your order number and a short description of the issue or reason.

  2. If damaged/defective: contact within 72 hours and attach clear photos or a brief video of the outer carton, inner protection, and the affected area(s).

  3. Response time: Veezaape replies within 1–2 business days with next steps. If covered by Veezaape, you will get a prepaid label (parcel returns) or a freight pickup booking plus packing guidance.

  4. Return address: Veezaape Returns Department, 1010 Marquez Pl, Santa Fe, NM 87505.

  5. Hand-off deadline: Labels/pickup authorizations typically expire after ~10 calendar days—please ship or be available for pickup within that window.

Packing tips — furniture

  • Stop movement: secure tops, legs, bases so nothing can shift.

  • Reuse original foam and corner guards whenever possible.

  • Bag all hardware/tools and tape the bag to a fixed spot inside the carton/crate.

  • No original box? Use a new heavy-duty carton or pallet crate with thick padding on every side; seal all seams with strong tape.

  • For freight returns, Veezaape will confirm if a pallet is required and provide BOL (bill-of-lading) details.

Refund timing & method (what to expect)

  • After the return arrives and passes inspection, Veezaape processes the refund within 7 business days to the original payment method (USD; major cards and PayPal).

  • Prefer store credit? Tell Veezaape when you open the return.

  • Banks/card issuers can take up to 7 additional business days to post funds.

  • For international refunds, USD is used; any currency conversion is handled by your bank/PayPal.

Inspection checklist (used during review)

  • Correct model/size/finish

  • All components & hardware present

  • No signs of use or alteration

  • Packed to avoid new transit damage

If parts are missing or packing is inadequate and damage occurs in transit, Veezaape may reduce the refund to cover repair/replacement or return the item to sender at customer cost.

Exchanges (simple alternative)

  • Request an exchange within 30 days for a different finish or size (when available).

  • Costs mirror returns: preference = customer pays; Veezaape fault = Veezaape pays.

  • Exchange ships after the original item is received and passes inspection.

Restocking fees

  • None. If the return meets this policy and passes inspection, Veezaape refunds the full refundable amount.

Refused deliveries & undeliverable freight

  • If a shipment is refused without contacting Veezaape first and the carrier does not confirm damage, Veezaape may treat it as a preference return. Actual return freight, storage, and any address correction/re-route fees may be deducted from the refund.

  • If a shipment is undeliverable due to an incorrect address or missed appointments, Veezaape can re-ship (extra freight may apply) or process a return under the rules above.

  • For high-value freight, an adult (18+) must be present at pickup/delivery.

Taxes & duties on returns (international orders)

For eligible returns from the countries listed at the top, Veezaape prepares the re-import paperwork and does not charge re-import fees when Veezaape’s label and instructions are used. If you book your own courier without approval, you may be responsible for duties, VAT/GST, brokerage, customs processing, and any loss/damage in transit.

Order processing & shipping times (for reference)

Most furniture orders enter packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Typical post-dispatch transit: 6–8 business days to the U.S. & Canada, 7–9 business days to Europe & the UK (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM MST usually begin processing the same business day; later orders start the next business day.
For carrier options and tracking services, see Veezaape’s Shipping Policy.

Contact Veezaape — support is ready to help

Address: 1010 Marquez Pl, Santa Fe, NM 87505

Phone: +1 (505) 400-8401

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM MST